EMR Announcements

1. When calling the EMR department, please contact us while you are at the computer experiencing the problem – we may need to gather extra information from the system or account- and have the following information ready:
   1. Any specific error message the computer may be giving you.
   2. Good contact information for you or anyone else that may be able to answer our questions about the problem.
We know that technical problems can be incredibly frustrating and will work to help you as quickly and easily as possible. To help us provide optimal service, please be prepared and willing to answer questions or follow troubleshooting steps. We appreciate your patience!
2. System Outage Process:
   Calls that concern loss of function of the EMR should be directed to the EMR help desk 545-6725. Someone in that department can explain how the loss of function (Ex: Internet, interfaces) will affect the EMR and clinical work flow. This call may be the initial report of the problem and serve to redirect the task to the correct IT team to start their internal investigation. The EMR team will work with the other IT teams (networking, PC support) to find resolution.
   
   In addition there will be downtime packets in each clinic which has gone live with the EMR so that they will have the paper documents to continue the business day, these packets will be provided by medical records and will need to be stored in the clinic along with prescription pads which need to be provided by the departments.
3. For any feedback or requests for this newsletter please e-mail us at elpasoemr@ttuhsc.edu .

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