Consumer Rights Notice

Consumer Rights: Access to Your Health Records and How to File a Complaint (In accordance with Texas Health and Safety Code § 181.105, as added by HB 4224, 89th Regular Session, effective September 1, 2025)

As a covered entity providing health care services, TTUHSC El Paso Student Counseling Services is committed to protecting your privacy and ensuring you can easily access your health records and address any concerns.

You have the right to request and obtain copies of your health care records. Below are detailed instructions for the three key actions required by state law:

1. Request Your Health Care Records You may request access to or copies of your protected health information at any time, in accordance with federal FERPA regulations, and Texas law.
• Submit your request in writing (via our patient portal, email, mail, or in person).
• Use our Health Records Request Form on Titanium using this link: https://titanium.ttuhscep.edu/TiWC/SSC/RHCR
• Processing time: We will respond within 14 business days (or sooner if possible).
• For questions: Contact Student Counseling Services via email at support.elp@ttuhsc.edu or via phone at 915-215-8255.

 

1. Contact the Disciplinary or Licensing Authority for This Entity Student Counseling Services are facilitated by licensed mental professionals, such as Licensed Professional Counselors (LPC) and Licensed Professional Counselor – Associates (LPC – Associate).

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:

• Website: https://bhec.texas.gov/
• Complaint portal: https://bhec.texas.gov/complaints/index.html
• Phone: (512)305-7700
• Investigations/Complaints 24-hour, toll-free system: (800)821-3205
• Address: 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701

 

1. File a Consumer Complaint If you have a concern about privacy, access to records, billing practices, or other issues related to your health information or services (as described in Texas Health and Safety Code § 181.103), you may file a complaint with the Texas Attorney General's Office (for health information privacy or consumer issues):
• Website: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
• Phone: (800) 621-0508

You also have the ability to file a complaint with the Texas Behavioral Health Executive Council (see #2 above) if the complaint involves a specific provider's conduct.

Complaints or concerns may also be addressed with our university by contacting Student Services and Student Engagement Administration at 915-215-4370. More information about submitting student grievances can be found here: https://ttuhscep.edu/elpaso/studentservices/grievance_conduct.aspx

If you need assistance with any of these processes or have questions about your rights, please contact Student Counseling Services at (915) 215-8255 or support.elp@ttuhsc.edu.

This information is posted prominently in compliance with state law. Physical postings are also available at our facility locations.