Frequently Asked Questions - Community Resources

The CARE (Campus Assessment, Response, and Evaluation) Team is a multidisciplinary group of university professionals dedicated to supporting students experiencing academic, personal, behavioral, or emotional challenges that impact their well-being or success. The CARE Team connects students with appropriate campus and community resources while promoting a safe, supportive learning environment.

• Assesses student needs
• Connects students with campus and community resources
• Coordinates outreach and follow-up
• Assists students in navigating challenges
• Collaborates with university departments

Students, faculty, staff, administrators, family members, and other community members may submit a CARE Referral.

There are many circumstances and reasons you should submit a referral for, including, but not limited to if the student is experiencing:

• emotional distress
• behavioral changes
• academic difficulties related to personal circumstances
• food or housing insecurity
• financial hardship
• medical concerns affecting academics
• family or relationship challenges
• pregnancy or parenting concerns
• repeated absences
• other concerning behaviors that do not require emergency intervention

Immediate medical emergencies, crimes in progress, imminent danger, fires, or active violence. Call 911 or the Texas Tech El Paso Police at 915-215-7111 for emergencies. After emergency service(s) have addressed the immediate emergency, a CARE referral should be submitted. The CARE Team will review the referral and may follow up with emergency services and other relevant parties.

Student of concern referrals are handled with sensitivity and shared only with university officials who have a legitimate educational interest in accordance with FERPA and university policies. Information about who submitted the referral will not be shared with the student.

Yes. Anonymous referrals are accepted, although contact information may assist with follow-up.

The CARE Team reviews the referral, assesses the concern, conducts outreach when appropriate, connects the student with resources, and follows up as needed.

No, the CARE Team focuses on support and resource connection rather than discipline.

No, students are encouraged to work with the CARE Team, but are generally not required to participate in CARE services. Exceptions may be made when there are significant concerns about harm to self or others.

The CARE Team can work with students to get them to connected to many different on- and off-campus resources including:

• counseling
• accessibility services
• student health services
• academic support
• financial assistance
• food pantry/basic needs
• housing
• pregnancy and parenting resources
• community agencies
• wellness resources

Yes, students are encouraged to self-referral whenever they feel they may benefit from additional support. Students may also reach out directly or stop by the office of any CARE Team member for assistance.

If you are concerned, submit a referral. Early intervention often provides the best opportunity for support.

Response times vary depending on urgency. CARE referrals are only reviewed during normal business hours. Emergency situations should always be directed to 911 and Campus Police.

Complete the online CARE Referral Form available on the university website or contact the Office of Student Services and Student Engagement.

CARE Team
Phone: 915-215-4592
Email: care.elp@ttep.edu