Student Counseling Services
Mission Statement
The Student Counseling Services is committed to students’ academic and personal wellness by providing individual counseling services and outreach programming that honor and respect the unique experiences and characteristics of each person in a welcoming environment that fosters development and psychological well-being.
Mental Health Services
Your Well-Being Matters — We're Here for You!
At the Student Counseling Services, we offer free, confidential mental health services for all Texas Tech Health El Paso students. Whether you need to talk through personal challenges or are seeking guidance, we're here to help — no insurance required.
How to Get Started:
- Go to the Texas Tech Health El Paso Portal.
Note: The portal is available Monday through Friday from 8:15 a.m. to 3:45 p.m. - Sign in using your eRaider username and password.
- On the portal homepage, locate the Titanium icon and select it to access the Student Counseling Services portal.
- Complete all required fields marked with a red asterisk, then select Next.
- Submit the form and follow any additional instructions.
After your information has been submitted, the Student Counseling Services will contact you within 24 to 48 hours with next steps.
You can also call us at 915-215-TALK (8255) or email support.elp@ttep.edu to request an appointment. When emailing, please include your name, availability and contact number.
Prefer to drop by in person? We're available for walk-in support Monday to Friday, 9 a.m. to 4 p.m. at MSB II, Suite 2C201.
Take a step toward self-care today. We’re just a phone call, email, or short visit away!
Students who are currently enrolled in at least one course at Texas Tech Health El Paso are eligible for services through the Student Counseling Services during the corresponding semester. Students who were enrolled during the previous spring semester and are registered for the upcoming fall semester are eligible for summer services. Students who are on a Leave of Absence (LOA) and have a planned return date within 1 year may be eligible for services on a case-by-case basis depending on staff caseload and availability.
During your intake consultation, your counselor will hear your concerns, ask you some questions, and consider how the counseling center can best meet your needs. The counselor will then provide you with their recommendation of what service will best fit your needs (i.e. individual therapy, workshops, self-help, consultation or referral)
Faculty and staff are encouraged to use the SSC for consultation related to student difficulties; however, counseling services for staff and faculty are provided by the Employee Assistance Program.
Information shared by individuals in a counseling session or attendance at the SSC is kept in strict confidence. Information is never disclosed outside of the SSC without written permission, with the exception of the following:
- Abuse of Children, Elderly, or Disabled Persons:
If counselors have reason to believe that a child under the age of 18, an elderly person, or a disabled person is being abused or neglected, they are legally obligated to report this situation to the appropriate state agency. - Imminent Harm to Self:
If counselors have reason to believe that you are in danger of physically harming yourself, and if you are unwilling or unable to follow treatment recommendations, they may have to make an involuntary referral to a hospital and/or contact a family member or another person who may be able to help protect you. - Imminent Harm to Others:
If counselors have reason to believe that you are seriously threatening physical violence against another person, or if you have a history of physically violent behavior, and if they believe that you are an actual threat to the safety of another person, they may take action (i.e., contacting the police, notifying the other person, seeking involuntary hospitalization, or some combination of these actions) to ensure that the other person is protected. - Reports of Sexual Exploitation by a Therapist
- Court Orders for Records Release, Depositions, Testimony
Please Note: The exceptions to confidentiality are extremely rare. Should this occur, it is SSC policy, when possible, to discuss with you any action that is being considered. Legally the SSC is not obligated to seek your permission, especially if such a discussion would prevent us from securing your safety or the safety of others. Should the disclosure of confidential information become necessary, only the information necessary to protect you and/or another person's physical safety is released.
Experiencing a Crisis?
If you are a student in immediate crisis and any of the following apply:
- You feel in immediate danger of harming yourself.
- You feel in immediate danger of harming someone else.
- You have recently been assaulted or had a traumatic experience.
Take one of these immediate actions:
Call 911
Universal Emergency Number
If you or someone else are in immediately danger or are experiencing thoughts of harming yourself or others, call 911. You will be connected with the police, who can help you access emergency services.
Call 988
Suicide and Crisis Lifeline
Anyone experiencing suicidal or distressing thoughts can call or text this number to speak with a crisis counselor.
Call Emergence Health Network
A 24-hour crisis line available for students and residents experiencing a mental health
emergency.
Visit the Student Counseling Services (SSC)
Business Hours:
Monday - Friday, 9 a.m. – 4 p.m.
Crisis Services:
Walk-ins are welcome for crisis appointments. No need to schedule in advance.
Additionally, if you are experiencing a crisis and require immediate medical attention, you can seek assistance from local emergency care centers at your own expense or insurance.
University Medical Center
4815 Alameda Ave., El Paso, TX 79905
Phone: 915-544-1200
El Paso Psychiatric Center
4615 Alameda Ave., El Paso, TX 79905
Phone: 915-532-2202